Privacy Policy
Last Updated: November 3, 2026
Introduction
Spark-fern respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
Information We Collect
Personal Information
When you contact us through our website or engage our services, we may collect:
- Name and contact details (email address, postal address)
- Organization name and position
- Project details and requirements
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent
- Referring website addresses
How We Use Your Information
We use collected information to:
- Respond to your inquiries and provide requested information
- Process and manage project engagements
- Improve our website and services
- Send relevant updates about our services (with your consent)
- Comply with legal obligations
- Analyze website usage patterns
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist in our business operations (under confidentiality agreements)
- Professional advisors (lawyers, accountants, auditors)
- Government authorities when required by law
- Project collaborators (engineers, consultants) when necessary for service delivery
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related information is typically retained for seven years following project completion.
Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies
Our website uses cookies to enhance user experience. You can control cookie settings through your browser preferences. For detailed information, see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
Spark-fern
Level 14, 120 Collins Street
Melbourne VIC 3000
Australia
[email protected]